tag:acrescend.statuspage.io,2005:/historyAcrescend Status - Incident History2023-11-16T21:49:55-05:00Acrescendtag:acrescend.statuspage.io,2005:Incident/78365852021-08-23T19:38:54-04:002021-08-24T19:22:54-04:00This is an example incident<p><small>Aug <var data-var='date'>23</var>, <var data-var='time'>19:38</var> EDT</small><br><strong>Resolved</strong> - Empathize with those affected and let them know everything is operating as normal.</p><p><small>Aug <var data-var='date'>23</var>, <var data-var='time'>19:28</var> EDT</small><br><strong>Monitoring</strong> - Let your users know once a fix is in place, and keep communication clear and precise.</p><p><small>Aug <var data-var='date'>23</var>, <var data-var='time'>19:34</var> EDT</small><br><strong>Identified</strong> - As you continue to work through the incident, update your customers frequently.</p><p><small>Aug <var data-var='date'>23</var>, <var data-var='time'>20:04</var> EDT</small><br><strong>Investigating</strong> - When your product or service isn’t functioning as expected, let your customers know by creating an incident. Communicate early, even if you don’t know exactly what’s going on.</p>